Satisfaction and Working Environment as Determinant Variable of Workers’ Performance Mediated by Organizational Citizenship Behavior (OCB)

Abstract

Public service quality is determined among other by to what extent workers’ performance is optimal for the institution. Some factors that may influence workers’ performance are, among other, working satisfaction, working environment and Organizational Citizenship Behavior (OCB). Objectives of research are to examine influences of working satisfaction, working environment and OCB towards workers’ performance; to examine influences of working satisfaction towards workers’ performance through OCB; and to test working environment influence towards workers’ performance through OCB. Research population was state civil employees of Batu Local Educational Service. Number of sample was determined with saturated sampling technique so that all 44 members of population became sample. Data were collected with questionnaire directly distributed to respondents. Data were analyzed with SEM PLS. Research result concluded that: 1) working satisfaction, working environment and OCB positively and significantly influenced employees’ performance; 2) working satisfaction significantly and positively influenced employees’ performance through OCB; 3) working environment positively and significantly influenced employees’ performance through OCB. Therefore, the improvement of employees’ performance could be done by increasing working satisfaction that was accompanied by conducive working environment and by strengthening OCB.