Stress in the Bank: Impact on Employee Performance

Abstract

In the past decade, Ghanaian banking subsector experienced transformations, including trimming and innovations. Due to the changes, workers are anticipated to work additional time to meet the needs of customers. The changes that occur in the banking sector can cause stress among employees and influence their execution or output. The intent of the study was to gauge the triggers and the after effects of job trauma and burnout on workers performing in the banking subsector. Two hundred staff from six banks was sampled for the study. The study conducted the analysis using Pearson correlation and regression. The study argues that two dominant factors, including time strain and role opacity have a pessimistic and substantial sway on employee employment output. However, workload and paucity of incentive do not have any considerable sway on worker performance. The study recommends that management should set up counselling departments or units within banks and recruit experience psychologists to offer counselling to staff.